Betp Privacy Policy — How We Protect Your Data

Betp uses your information solely for the specific purposes listed below. It is never used for anything else without your consent. If you ever feel your information is being used for something else, please Help Center let us know.

• Account Management: For login, password recovery, and displaying account balance and transaction history.
• Payment Processing: Required information is exchanged with the payment gateway to confirm deposits and process withdrawals.
• Security & Fraud Prevention: To detect unusual login activity, multiple accounts, or suspicious financial behaviour.
• Regulatory Compliance: To maintain records required under licensing authority regulations and AML legislation.
• Responsible Gaming: To monitor gaming behaviour for early warning signs of problematic play and alert the relevant user.
• Service Improvement: To improve the betp experience using analytical data — such as which features are being used and which pages have issues.
• Marketing Communications: With your consent, to send you promotions and bonus offers. You can opt out at any time.

Betp does not sell your data. However, in certain necessary cases, limited information may be shared with specific partners — always under formal agreements that bind them to maintaining confidentiality.

• Payment Gateway: Only the transaction data necessary to process bKash, Nagad, Rocket, and bank payments is shared — nothing more.
• KYC Verification Service: Trusted third-party services may be used to verify identity — they are held to the same privacy standards.
• Legal Obligations: Data may be disclosed to meet legal obligations under a court order or a legitimate request from a regulatory authority.
• Game Provider: Minimal session data may be exchanged with game studios to facilitate participation in specific games.
• Fraud Prevention Network: Limited data may be shared with industry-wide security networks to help detect serious fraud.

The betp website and app use cookies — small files stored in your browser or on your device. Cookies help us remember your login session, retain your language preference, and improve overall site functionality.

• Essential Cookies: Used for login sessions and security tokens. The site cannot function properly without these.
• Functional Cookies: To remember your language preference, theme, and other personalized settings.
• Analytical Cookies: To collect anonymous statistics on which pages are visited most and where issues occur.
• You can disable cookies through your browser settings — however, some features may not function properly as a result.
• betp does not use third-party tracking pixels or cross-site tracking.

Betp maintains both technical and administrative layers of security to keep your data protected. It is not just about technology — access to specific data is also restricted to authorised personnel only.

That said, no one can guarantee 100% security on the internet — which is why betp urges you to stay vigilant as well. Keep your password strong and never share it with anyone.

• User data is stored on dedicated secure servers — not on standard web servers.
• Only staff with the required role are granted access to specific data — Role-Based Access Control is in place.
• All staff are bound by data confidentiality agreements and receive regular security training.
• In the event of a data breach or security incident, affected users will be notified as quickly as possible.
• Regular security audits and penetration testing are conducted on servers and network infrastructure.

You have specific rights regarding your personal data at betp. These aren't just words on paper — betp is committed to upholding them in practice. For any request Help Center reach out via email or live chat and you will receive a response within 7 business days.

Betp does not retain your data beyond what is necessary. However, certain information must be kept for a specified period due to legal and regulatory obligations. Some data may be required to be held even after account closure — this is clearly explained below.

• Active Account Data: Retained for as long as the account remains active and used in the delivery of services.
• Financial Transaction Records: Retained for 5 years after account closure in accordance with AML and financial regulatory requirements.
• KYC Documents: May be retained for up to 5 years after account closure in accordance with regulatory requirements.
• Customer Support Contact: Retained for 2 years to ensure issue resolution.
• Marketing Preferences: Opt-out records are kept to ensure you are not accidentally contacted again.